Frequently Asked Questions

How It Works

Delivery & Setup:

The device ships via USPS Priority Mail. When it arrives, simply screw on the antennas (finger tight) and plug the device into a regular power outlet. Easy, self-installation.

The Service:

The service gets signal from cellular towers in your area. Connect up to 10 wireless connections at a time and use the LAN port(s) for hardline connections. Since the device is portable, download/upload speeds can vary based on location, topography, weather, tower congestion and other factors.
We do not guarantee speeds or service at any specific place at any time (beware - anyone guaranteeing cellular data speeds is promising something they don’t control).
Most customers, in most areas, can stream HD movies across multiple devices, conduct video calls, surf the net, etc. (essentially everything they need it to do). If signal is weak in your area, we recommend using an external antenna.

Billing:

Our portable prepaid plans are no-contract, no-credit-check, portable prepaid service. Simply prepay for the equipment and the first month of service, plus tax and shipping. Thereafter it is a convenient month-to-month service.

Portable Service:

The service will work in all 50 states in areas where there is cell signal available. Which towers are used to pull the signal depend on the plan you select. All plans are through the Infinite Internet network. Each plan uses a specific cellular provider’s towers.

Return Policy:

We have a 14-day return policy for purchased equipment. Simply notify us of cancellation within 14 days of receipt and you may send back the equipment. We will refund the equipment cost less a restocking fee. The first month of service is also refundable as long as usage is below 25GB. Shipping is non-refundable and customers are responsible for return shipping. Returned equipment must be received with all accessories and packaging.

Frequently Asked Questions

We offer Unlimited Data in certain areas of the country. While we can't offer Unlimited Data nationwide, we do have high speed plans with enough data for almost anyone, anywhere!
Our average customer household that uses the internet for work, streaming, school, surfing the net etc. uses about 200GB of data per month. Many households use less, and some use more. We have larger plans for households that need more data and some households have multiple lines to handle their personal/business needs.
One of the best things about our service is there are no overage charges. You pay the same amount each month, regardless of how much data you use. With our service you can set up data tracking to monitor your usage. Please see the section below about conserving data if you’d like some easy tips for avoiding wasted data. Once the account is over the data limit, the provider shuts off the service until the data cycle renews. Data cycles may be different than billing cycles.
We recommend turning off automatic updates on devices that may have large updates. Sometimes streaming apps like Netflix, Hulu, Disney +, etc. can be set to stream in 4K, and that will use lots of data very quickly. Reducing the streaming quality to 480 or 720 will conserve data. Here is a nice article with tips on conserving data.
Our portable prepaid service has closed/strict NATS and we are not able to open them. We also do not provide any support on gaming-related service issues. Please also beware: downloading & updating games generally uses up A LOT of data.
Since the device is portable, download/upload speeds can vary based on location, topography, weather, tower congestion and other factors. We do not guarantee speeds or service at any specific place at any time (beware - anyone guaranteeing cellular data speeds is promising something they don’t control). Most customers, in most areas, can stream HD movies across multiple devices, conduct video calls, surf the net, etc. (essentially everything they need it to do). If signal is weak in your area, we recommend using an external antenna.
If you’d like to switch to a different plan, simply contact our support team. Since each plan is prepaid and we are not able to prorate service, it is wise to work with our support team and time the switch to facilitate the easiest transition.
Since we don't have any long term contacts, if you decide to discontinue service you may cancel at any time.
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Ready to get started?

Our sales representatives answer questions and help you select the right plan for your household.

Sales: 833-450-1992