HELP DESK

Step 1. Make sure your device is connected to the FireWiFi

Step 2. Open an up an internet browser such as Google Chrome.

Step 3. Type in the following information in the URL section of the web browser, 192.168.100.1 and then hit enter.

Step 4. Enter the password to access the modem, The default password is the word "admin".

Step 5. You will now be at the FireWiFi Router home page, now look for a section that says WIFI SETTINGS, click on the WIFI settings link to continue.

Step 6. You will now have access to change the WIRELESS PASSWORD, in this menu you can also change the WIFI Name from (SSID) if you'd like.

Step 7. After you have completed the changes above, hit apply to save your changes. Remember any devices connected to the previous WIFI network will have to be reprogrammed to connect to the new network you just created. It is recommended after you have saved your changes to the internet device to power cycle the device.

Our device allows you to connect via Ethernet or WiFi to access the internet. To get started, make sure your Internet Device is connected, powered up and is displaying a green WiFi signal in the front panel of the device.

Now using your wireless device, search for the available wireless (WiFi) networks and make a connection to network that displays "LTE CPE_****", this is your new network.

You will be required to provide your WIFI KEY this is also called a wireless password (passphrase), this can be found on the bottom of your internet device.

Upon successful connection, you should be able to access the internet and start enjoying your new internet service. If you are interested in updating your device from the default password, then continue to read on.

Our device allows for you to lock onto one LTE channel to avoid automatic channel changes in low signal situations or to help with improving speeds if one channel is faster than the other.

To get started, make sure your Internet Device is connected, powered up and is displaying a green WI-FI signal in the front panel of the device and / or the green Ethernet light

Follow the steps listed below to change your LTE Channel:

Step 1. Make sure your device is connected to the FireWiFi router.

Step 2. Open an up an Internet browser such as Google Chrome.

Step 3. Type in the following information in the URL section of the web browser, 192.168.100.1 and then hit enter.

Step 4. Enter the password to access the modem, The default password is the word "admin".

Step 5. You will now be at the FireWiFi router home page, now look for a section that says CONNECTION STATUS, in the box you will be able shut off any active LTE connections, this is required so you can make changes to the device.

Step 6. Now continue on the device home page and look for a section that says NETWORK SETTINGS, in that section you will be able to find the link to update your settings, click on the NETWORK settings link to continue.

Step 7. After you click on the NETWORK settings link above, you will now have access to the connection settings menu, now click on the NETWORK INFORMATION button.

Step 8. Now you are at set frequency band menu. Now select the channel you desire for your Internet device. After you set the desired channel make sure to hit apply, You will get a success message, then hit apply for a second time and power cycle (restart) the Internet device.

Final Step. Once you have rebooted your Internet device, you should see a 4G icon on the front display of your modem, this means your device is connected to the LTE tower. You can proceed to check your signal strength and LTE Band Channel information to ensure that your are now locked to the desired channel.

TRACKING DATA USAGE

Make sure you are connected to your FireWiFi Router.

Open up a browser using Chrome, Firefox etc.
Type the following into the URL of the web browser: 192.168.100.1

Enter the password to router dashboard the default password is: admin (lower case)

You will be on the main page. Look in lower left hand corner orange box that says statistics.

CLICK ON IT.

Daily Reset, enter: 23:59
Daily Reset Time Management - Enable
Click Apply to the right Clear Data Day per Month: 18th for Blue/Plus Plan, 2nd for Pink/Basic Plan.

Click Apply to the right of it.
Data Management - Enable
Data Type: Data
Below Data Type click the first paper/pencil icon.

Change the drop box to GB then click the green check mark.

Click on the next paper/pencil icon and enter: 95%.

Click the green check mark.
Click on the last paper/pencil icon.

Put 200 and switch to GB then click the green check mark.
Click apply, and apply below.

Scroll up and click on the left back arrow button to go back to the main screen and you can see the Pie Chart for the Data Tracker.

HELP DESK

FREQUENT QUESTIONS